0 comments

I did book 24 hours Getgo vehicle and suppose to return at 11pm on 29 August 2023.

1) received reminder from Getgo Team I 'll be ending my trip soon. To my surprise its already 1103 Hours supposed to be 1100pm.

I quickly try to extend as there is a Grace period of 15mins.

But i can't assess and extend just like the usual way.

Without hesitation i ask live chat for help after explaining to them.

Told not to worries and go to booking and extend but after twice trying to extend it still not working.

May I know why is the grace period not able for customer to extend ???

I did live chat with Getgo team, by than i was told its too late as its system down form Getgo.

Is this the way I'm going to charge for additional $50 during the Grace periods i Have Had Intend to Extend and inform Getgo Team during my overlook of 3 to 4 mins during my Grace period moreover, !!!

Getgo App dun allow me to extend,,, as well as Getgo Team system not able to extend when told by Getgo Teams.

I would appreciate and hope Geatgo Team would take this matter seriously aso Refer to getgo Stafff's and HR Department as the penalised of $ 50 is not a small amount. Im upset of the way Customers Service Team not only trying to solve or assist with this issue at all plus +++ in return for what i deserved with ... ( Sorry our system can't assess, due to after Grace period ) Thanks Getgo Teams & Staff's for the time taken taken knowing that everybody is busy. I grateful that I learned ( 15 mins Of Grace Periods is jus to remind you But there is No way at all we can extend one to two hours ?

As Getgo system has had already lock it or ??? Provided Additional $50 will deduct from your bank after you end your trip without hesitation.

Location: Singapore, Singapore

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

GetGo Reviews

  1. 33 reviews
  2. 20 reviews
  3. 24 reviews
  4. 12 reviews
  5. 6 reviews
GetGo reviews