Dianne W Zcd

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Food order complaint

I ordered a burrito from the Get go cafe on Frankstown rd...I order here often and this order was so ridiculously messed up. I got back to my office and saw that not only was it not a burrito, but a half put together quesadilla and was missing over half the ingredients. I have been told numerous times by the employee in the kitchen that "she don't do condiments" and puts them in the side ...fine, whatever, but when you half do the job and don't even attempt to make what I asked for is just disgusting. I would like a refund and I have a picture of the food, if that is what they would call it.
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Loss:
$8

Preferred solution: Full refund

muhamad f Goi

Suspend of account

my been account suspend i will make payment by today when will my account activate i need the account to be activate asap
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Preferred solution: i need to activate the acount asap

Ruthanne G Wtu

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Verified Reviewer

Get the car wash in Mount Pleasant PA is not open and it is now 7:46 PM

Went to the car wash and the attendant was sitting outside and the car wash was closed! It was not 8:00 which is advertised till 8:00 , I ask why he went inside and never came back??? They was not the first time this has happened! I pay yo use the get go car wash snd been a customer for over a year and the mt. Pleasant car wash is terrible when it is available!!!
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Justin c Cnr

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| map-marker Indianapolis, Indiana

Cashier Committed felony

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GetGo - Cashier Committed felony
I went to the get-go, on 3061 US 40; in Plainfield, Indiana 46168. I ordered my son the nachos which came out to $5 and a change amount. I gave the cashier a $20 bill with the change amount. She gave me back the $15 even that was due to me. It was a 10 and a five. Being OCD like I am, I put the five on top of the 10. Afterwards I folded the 10 over the five, with the five inside the 10. I went and got a bag of hot fries and some cheese sauce for myself. That came out to $4 and a change amount. I gave the cashier four single ones and the change amount. I sat down and ate my hot fries but ran out of cheese sauce. So I went and grabbed another cheese sauce and that came out to $1.39. I paid with all change. I went and sat back down in the cafeteria area, and I ate the rest of my hot fries. After which, my son was just about finished with his nachos. We decided to get some dessert. So I grabbed two vanilla bars and go to the counter. The Clark had the price wrong, that wasn't written on the product shelf. I said something to her about it and she was very rude in nature and offered no compensation. So I put the bars back and I settled for two Reese's snack bars instead. I showed her the picture of the product, that I snapped from the shelf; and I said, "do you not honor your prices?" What she got very rude with me! I handed her the same 10 that she had given me, and she went directly to the office. She came back out with the other pompous manager that was working, and the pompous manager proceeded to tell me it was a counterfeit bill. I've been told her it was the same bill that her cashier had given me and she told me I was a liar and she didn't believe me. When I asked her to look at the video footage she said she was going to but she never did. I did make a police report and plan on following up with the corporate office. I'm also calling Hendricks county prosecutor is seeing if I could press charges! What the cashier did was a felony and my son was a witness to it; and it traumatized him. When the police got there. It's 2:30 in the morning now, and he just now went to sleep 30-40 minutes ago. He was abandoned by his mother so when he thought that he was going to lose me to jail it brought him back flashbacks and he does have PTSD. It's ridiculous what happened to me I am a single father and I struggle to make ends meet and I pay over $1,500 a month for rent. I plan on making a tick tock video with him in the morning and see if I could get public output and advice. I'm also calling consumer affairs and I'm making a formal complaint against the business.
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1 comment
Guest

I am so sorry your son had to witness such horrible behavior. Also yourself.

People are just getting ruder and more disrespectful by the days. I Pray you get justice...

Resolved
Thangarasu Anandharaj A

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Verified Reviewer
| map-marker Singapore, Singapore

Resolved: Refund

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GetGo - Refund
Updated by user Jun 29, 2023

Company fixed the issue and I have been provided with full refund.

Original review Jun 29, 2023
Hai Sir/Madam today (29.06.2023) I take getgo car at blk89 Marine Parade multi story car park there. But that car old thats why I change my mind I take for other car. So again park there but my money 22$ deduct thats why my money refund thank you..
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User's recommendation: Refund for my money

M L F

Why would get go put a hold of $100.00 on my debit card for $30.00 worth of gas

Get go randomly puts an outrages hold on your debit card when you use it to pay at the pump. Ridiculous!!! They should not be allowed to do that. When I called the get go gas station they said it was my bank the bank informed it was get go. Now I have to wait up to 48 hours for the hold to be removed Wtf
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Preferred solution: Not putting a hold on debit cards

User's recommendation: Do not use you debit at the pump pay inside!

Joseph B Tzp

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| map-marker Morgan, Pennsylvania

Just had a really terrible experience here, both at the register as well as with the assigned local manager.

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GetGo - Just had a really terrible experience here, both at the register as well as with the...
GetGo - Just had a really terrible experience here, both at the register as well as with... - Image 2
GetGo - Just had a really terrible experience here, both at the register as well as with... - Image 3
Updated by user Apr 10, 2023

It was early morning…. not to busy yet.

I just currently was placed in this predicament, unfortunately ( loose change fiasco) I do make money though. Just this was my current given situation.

Original review Apr 10, 2023
I gave a heads up that I was gonna pay in change. I had one of the free coffee on Mondays sign from the coffee machine to show the cashier this was the case. This is where it escalated. She gave me a hard time since I had one of the signs. She grabbed it from me abruptly. She was giving me attitude insinuating that I did not have a job. I currently work with Lyft ( rideshare ) full time for over 4 years now. This was just the current predicament I was in. Believe me, I would have used self checkout if I could have, but It was card(s) only. Heck, I even warned customers around me that I was gonna pay in change, and suggested they may wish to use the self checkouts. Well, after the horrible treatment at the register, I went to see the manager, and guess what? She was just as rude as well. Here s the funny thing. I ordered half a grilled chicken sub, and a breakfast sandwich in a bag was sitting on the counter. They assumed that was my order, so they made me wait even more so. Manager after minutes went by, finally looks at bagged order, and realizes it s not my order. The kitchen prepper was just sitting there, having me wait even longer assuming that breakfast sandwich ( which looked sloppy in gravy or whatever that was) was mine. They finally got my order fulfilled; however, this experience was really bad at multiple levels, which prompted me to file this complaint. Yes, unfortunately, the manager had attitude/ignorance as well, which is not setting a proper example of corrected customer service. Their attitude was oh well, tough cookies, which did not comply fondly with this regular shopping veteran of the Giant Eagle establishment. So here I am filing a formal complaint since I was disrespected with the cashier, the manager, and the kitchen crew. All three levels here at Getgo Bridgeville. I hope some form of discipline shall be brought to attention here since this continued behavior should not be promoted. Thank you for the time/effort looking at this matter. You have a good day. Yours apppreciated regular customer , Joe B
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User's recommendation: Be aware that staff may be rude/ undependable depending upon person/ given circumstance

MrJbma

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Verified Reviewer

The aircon is not working. Good thing it was a cool night. The car is very good.

The aircon is not working but it was a cool night I did not raise an issue. The car is very good. Everything is working well (wipers, brakes, lights) except for the aircon.
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Preferred solution: An acknowledgement.

User's recommendation: Check the car

Melanie G Ymf

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Verified Buyer
|

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Verified Reviewer
| map-marker Ravenna, Ohio

New captains fish sandwich

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GetGo - New captains fish sandwich
GetGo - New captains fish sandwich - Image 2
I just got home from getgo in ravenna ohio . I saw a picture of the captains filet sandwich on the gas pump . It looked delicious , so I went in and ordered one . Oh my God!!! The fish sandwich I received was DISGUSTING !!! The fish is small and burned , the lettuce was so nasty I had to pull it all off and throw it away ! The pickles were old and limp , and that sauce ! So sour !!! I wasted money I didn't have to waste on something I ended up throwing in the trash !!
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Loss:
$7
Pros:
  • It is convenient
Cons:
  • Food sucks

Preferred solution: Full refund

User's recommendation: Don't order the captains fish sandwich !! The fish is small , burnt , and disgusting !! The lettuce and pickles will make you sick ! It is NOTHING LIKE THE PHOTO !!!

Thangarasu Anandharaj A

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Refund policy

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HAI Sir/Madam today 29.06.2023 I take get go Car, but that car is old model that's why again park that car.so refund my money thank you
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Loss:
$22
Pros:
  • Getgo

Preferred solution: Full refund

User's recommendation: Refund

Anonymous
map-marker Singapore, Singapore

Outstanding petrol bill

GetGo - Outstanding petrol bill
Good morning, I'm calling from Esso Station at choa cho kang Ave 3 . Is regards your vehicle No: SLG3529T. He was pump petrol at 15th May 2023 about 1.40am($70.40) and the card declined. I need your help to call him to pay the outstanding bill ASAP. Thank you.
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Rebecca M Hsw

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Verified Reviewer
| map-marker Niles, Ohio

Get Go corner of Rt 46 & Rt 422 in Niles, Ohio

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Hello! I have a concern from my visit today at the Get Go on the corner of Rt. 46 & Rt. 422 in Niles, Ohio. I was out doing some shopping with my daughter and stopped in to buy a couple of Beat Box alcoholic beverages since I am on vacation this week. The young lady at the counter asked for both of our I.D.'s and I said I have one but she doesn't yet, she's too young. She said she couldn't sell me the drinks. Company policy. Groovy. Weird, but O.K. I have bought them before with my children with me. I took my groceries home and put them away (I live 5 blocks away) and told my husband I would be right back because I had run up to the corner. He looked at me weird and I told him what happened, and he said, "What?", but I said, "It's fine I had ice cream anyways. I'll be right back." Round 2 I guess? I run back up to the corner (the same Get Go) wait in line only to get up to the counter and the same young lady grabs the drinks off the counter and loudly exclaims, "No! I still can't sell these to you! Company policy!" as she grabs them and storms them towards the shelf they were on. I had taken my daughter home and dropped off my groceries, I said nicely. She said, "I don't know if you're going to give them to her I WILL LOSE MY JOB!" As if I were being combative towards her? So I asked her if she needs to look in my car? I am unaware of the policy, nor has any other Get Go or Giant Eagle cashier asked this of me or treated me so disrespectfully recently or ever. She is maybe 5'4" or 5'5", heavy, brown long-ish hair in a ponytail, kind of plain. This concerns me because I am 46 years old, and have been in customer service and upper management for more years than I care to remember. Please, I implore you, train or retrain your clerks on how to properly, and professionally, communicate your company policies to your guests. My husband looked up the policy with me because we were both so confused. Especially after my solo return visit. She was accusatory and disrespectful. Maybe she or someone else recently got in trouble for this and so it's scary for them right now. I don't know the details. I know I have been a customer for many years and hesitate to revisit this location. You will not go bankrupt because of me and I understand that. Threatening to no longer return is also not my purpose. I enjoy using Get Go and Giant Eagle. They are both cost effective places to keep my family running. My purpose is that clear and polite communication be used in place of whatever this young lady thought she was doing.
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Preferred solution: Apology

Steven S Rcd

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Verified Reviewer

My account was banned

My account was banned because I have trouble verifying my identity. Kindly release my account. Thank you!
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Mallorie Shl
map-marker Portland, Maine

I have had very poor customer service from one employee

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Every time I go into GetGo and this employee has to wait on me-he is extremely rude and acts like Im taking money from his pocket when I question a price.
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Armond Vtf

App not working

Cannot verify acount cannot change visa card cannot activate accoumt tab call me callme call me 9328****
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Preferred solution: Solution to get going