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GetGo

www.getgocafe.com
What is your customer experience with GetGo?

GetGo Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • GetGo has 2.3 star rating based on 144 customer reviews. Consumers are mostly dissatisfied.

  • 20% of users would likely recommend GetGo to a friend or colleague.

  • Rating Distribution
  • Pros: Convenient location, Great location, Polite cashiers.
    Cons: Terrible customer service, People working are disrespectful, Customer service.

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Media from reviews

GetGo - Truck parkings hold by neighborhood cars more then weeks
GetGo - Truck parkings hold by neighborhood cars more then weeks - Image 2GetGo - Disrespectful employeeGetGo - Condition of store restrooms Pittsburgh Rt 51GetGo - Condition of store restrooms Pittsburgh Rt 51 - Image 2GetGo - Plastic in sandwichGetGo - Disrespect
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Top GetGo Reviews

Positive Review

"Great customer service"

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My mom and I ate at the get go cafe on 5/14/2025 in speedway and we met Natasha, who was making the food, this young lady is everything, and our food was...

Critical Review

"Cappuccino machine always empty"

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I visit North Versailles, on RT 30/48 location, every morning at 6:30-7 AM for cappuccino/coffee, and I always have to disturb an employee, like Ms. Sonya, who...

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Nathen D Yzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brunswick Hills, Ohio

Disrespected by cashier

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Placed 2 twelve packs on the counter, then asked for a Juul and pods. Was told to stop talking, then continued.

When he came back, he said I should have ordered the Juul first and said I should know this if I bought these before.

Then I said I'm sorry, I started smoking again and haven't bought one in a while. Then he threw my ID back at me.

View full review
Pros:
  • Close to my house perk points
Cons:
  • Manager should know that people make last minute decisions

Preferred solution: Apology

Raman D Qcm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Truck parkings hold by neighborhood cars more then weeks

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GetGo - Truck parkings hold by neighborhood cars more then weeks
GetGo - Truck parkings hold by neighborhood cars more then weeks - Image 2

Hey, I'm a commercial truck driver and owner-operator. I have one issue with one location (4461 Albert S.

White Dr, Whitestown, IN 46075). When I always visit this place, I see all the time neighborhood cars holding the truck parking for weeks. It's very hard for other truckers, so I highly request that management please give instructions to the manager of this location to tow these neighborhood cars so other truckers can park their trucks. Some cars I saw were parked for weeks.

Please do something about it. I always visit this place for fuel and store.

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User's recommendation: I just recommend if you feel some one doing wrong contact to company

Kristin L Alg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Customer complaints

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I frequently visit your store at the address below:

3061 E Main St, Plainfield, IN 46168.

I am writing this due to a buildup of frustrations I've had at this location from one particular employee. These are not isolated incidents, but a long list of grievances against her from the many months that I've been frequently visiting the store. I believe her name is Tony/Toni; she's a manager or an assistant manager at this location.

I've heard her throwing wild accusations at other customers for stealing, claiming that she has seen it on video but yet has not banned them.

She has banned an acquaintance of mine for a quote 'stealing and putting a candy bar back.'

She is frankly rude when she's 'in a bad mood.'

Her employees have disclosed grievances to me about her actions in the store; however, I believe they fear retaliation should they speak.

Last but not least, she has threatened to ban me for buying tobacco for others, and I find that offensive, considering I work myself as a manager at another gas station and am well aware of the consequences of doing so.

View full review
2 comments
Guest

Maybe you should find somewhere else to for gas/convenience.

Kristin L Alg
reply icon Replying to comment of Guest-2688586

Na she's barely there as it is but when she is there she runins the customer experience for everyone

View more comments (1)
Lisa B Fth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report an extremely rude employee

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I was at the get-go on McKnight Road about 10 minutes ago, and there was a heavyset woman with tattoos (I didn't get her name) who treated me very poorly. I didn't see that the one register was closed, and she got an attitude with me about checking out.

I am not sure if it is because I'm elderly or why she didn't want to wait on me, but it needs to be looked into.

I have never been treated so poorly at this store before. She almost had me in tears; she was so rude.

View full review
Pros:
  • Coffee is good
Cons:
  • Rude employees

Preferred solution: Apology

User's recommendation: Don't go and if you do don't expected to be treated lindly

Shania Hxe
map-marker Pittsburgh, Pennsylvania

Disrespectful employee

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GetGo - Disrespectful employee

She Was very rude and condescending to me her name was Nancy second encounter with her very poor service she gave me a reciept

Withthank you

View full review

User's recommendation: Don’t go to get go

Shan H Wkv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franklin, Pennsylvania

No dressing with salad and gave me spinach only

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I ordered an American spinach blend with double dressing. I received just spinach with no dressing.

It's annoying the app does not give details. For lettuce choices, it has American, spinach only, and American spinach.

So one would think the American spinach is a combo of both. And it is one of the most annoying things to order extra dressing, pay extra for it, and receive none!

View full review
Loss:
$11
Pros:
  • Food is cooked thoroughly

User's recommendation: Double check your bags.

Jowell Gga
map-marker Bellevue, Washington

Complaint

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Just a terrible company in general. If youd like to sit in line for 10+ minutes for one item, with a moto like get in get out get going, be my guest.

Undoubtably all self check outs will be closed due to theft.

All workers will be unfriendly and inefficient. Just a waste of a stop with inefficient, below mediocre service, and terrible customer policy

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User's recommendation: Don’t bother

Kroy Ucc
map-marker Pittsburgh, Pennsylvania

Complaint about employee

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At Getgo in Waterworks Mall on Freeport Road, Jen or Jan was extremely rude. I frequent always and several other employees are exceptional!

But immediately upon entering i was looking at the lighters on the counter and she yells EXCUSE ME! THERES A LINE! Which i saw the line?! Then despite being 43 she insisted I need an ID for the lighter and she says the lighters are there because she don't want anyone touching them?!

Like how am I going to buy a lighter without picking out which design I want?! Just very unprofessional and rude for no reason?!

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Anonymous
map-marker Singapore, Singapore

Accident vehicle damage bill

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I have report about an accident. There was already damage on the car.

And they charged me for old damage too.

I have tried ti contact in a so many ways. But they ignored me.

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1 comment
Lovett Kfl

Hi, we accidentally spoiled the taillamp when reverse at carpark. The repair cost is so pricy than expected, we emailed them, is totally ignore and straightaway send us the invoice. This is really not acceptable.

Alex S Lmr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Threatened to call police for sitting in parking lot eating after buying items from the store

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Good afternoon, this is now the third time in a couple months that I have been kicked out of or yelled at for no apparent reason at all. I finally had enough of it when while eating in the parking lot after buying drinks from the store an employee decided to come out and threaten to call the police if I did not leave in the next five minutes because I was loitering meanwhile there was someone else in a truck sitting at a gas pump for almost the same amount of time that I had been there but nobody said anything to him.

I am extremely disappointed with how I have been treated and I will no longer be using this getgo location.

As a company please do your diligence in finding new staff because I know this has happened to others. Thank you.

View full review
Cons:
  • Will threaten to call police if you sit in the parking

User's recommendation: Do not use the getgo location in cranberry

1 comment
Guest

Way more to your story. Regardless, you won’t be missed.

Robynn Jev
map-marker Painesville, Ohio

Hiring

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No response no manager on staff no assistant manager to address my needs or concern. I was very very irritated. Oh

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Annette D Xww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Versailles, Pennsylvania

Cappuccino machine always empty

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I visit North Versailles, on RT 30/48 location, every morning at 6:30-7 AM for cappuccino/coffee, and I always have to disturb an employee, like Ms. Sonya, who works in the kitchen, to help with the machine because it's never refilled from the previous day.

I love the location due to it being 2 minutes away from my home, but I will abandon this location because the coffee area is messy and not tended to by the overnight crew. In my opinion, Mr.

Bernie and Ms. Sonya are the happiest and most professional working people there.

View full review
Loss:
$50
Pros:
  • Great location
Cons:
  • Cappuccino machine never filled
  • Messy coffee area

Preferred solution: Apology

User's recommendation: Go elsewhere

Richard M Fxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Horseheads, New York

Disappointed

Giant Eagle sold out, now you don't get $0.30 off per gallon using the Advantage Card, and the gas is now one of the most expensive. I won't ever go there again!

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User's recommendation: Stop Going

Terrie N Kyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Refuse to pump my gas and I haven’t had kept sticker just was released from the ER room

I pulled to your gas station because my gas light came on. He refused to pump my gas telling me he cant come out to pump my gas.

Hes just standing there.

I displayed the handicap sticker told him Im just being released from the hospital and Im waving the handicap sticker he still refused When I asked his name. He refused to give it to me saying Im sorry so I took a picture of him

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Anonymous
map-marker Spring Valley, California

Great customer service

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My mom and I ate at the get go cafe on 5/14/2025 in speedway and we met Natasha, who was making the food, this young lady is everything, and our food was excellent you can tell she truly enjoys her job. I think the store number is #3555. I will be going back because Natasha

View full review
Imagene Gwm
map-marker Beaver Falls, Pennsylvania

Condition of store restrooms Pittsburgh Rt 51

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GetGo - Condition of store restrooms Pittsburgh Rt 51
GetGo - Condition of store restrooms Pittsburgh Rt 51 - Image 2

I normally stop in at this store for gas and a coffee. I used the bathroom and was shocked by the worn out filthy condition of the bathroom.

Please update this store. A coat of paint aint going to do it.

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User's recommendation: Remodel the tired worn out bathroom's

About

Related Companies

Giant Eagle, Market District

Summary

GetGo is a chain of convenience stores. The company was founded in 1985. Its headquarters is based in Pittsburgh, Pennsylvania, United States. There are also locations in California, Indiana, Maryland, Ohio, and West Virginia. GetGo is owned and operated by Giant Eagle. It offers breakfast, subs, appetizers, catering, and salad menus. It is also possible to order bakery, refreshments, and candy products. Alcohol drinks are beer and wine. GetGo provides Gift Cards. The company sells own branded gasoline at some locations. GetGo provides Fuelperks programs with discounts for fuel. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts cash.

GetGo reviews and complaints

GetGo is ranked 129 out of 1327 in Food Stores category

Area Served

USA

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