GetGo
GetGo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GetGo has 2.3 star rating based on 144 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend GetGo to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Great location, Polite cashiers.
Cons: Terrible customer service, People working are disrespectful, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GetGo has 2.3 star rating based on 144 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend GetGo to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Great location, Polite cashiers.
Cons: Terrible customer service, People working are disrespectful, Customer service.Recent recommendations regarding this business are as follows: "Go elsewhere", "Stop Going", "Don’t bother", "Don't go and if you do don't expected to be treated lindly", "Double check your bags.".
Most users ask GetGo for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top GetGo Reviews
"Great customer service"
My mom and I ate at the get go cafe on 5/14/2025 in speedway and we met Natasha, who was making the food, this young lady is everything, and our food was...
"Cappuccino machine always empty"
I visit North Versailles, on RT 30/48 location, every morning at 6:30-7 AM for cappuccino/coffee, and I always have to disturb an employee, like Ms. Sonya, who...
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Verified Reviewer |
Brunswick Hills, Ohio
Disrespected by cashier
Placed 2 twelve packs on the counter, then asked for a Juul and pods. Was told to stop talking, then continued.
When he came back, he said I should have ordered the Juul first and said I should know this if I bought these before.
Then I said I'm sorry, I started smoking again and haven't bought one in a while. Then he threw my ID back at me.
- Close to my house perk points
- Manager should know that people make last minute decisions
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Truck parkings hold by neighborhood cars more then weeks
Hey, I'm a commercial truck driver and owner-operator. I have one issue with one location (4461 Albert S.
White Dr, Whitestown, IN 46075). When I always visit this place, I see all the time neighborhood cars holding the truck parking for weeks. It's very hard for other truckers, so I highly request that management please give instructions to the manager of this location to tow these neighborhood cars so other truckers can park their trucks. Some cars I saw were parked for weeks.
Please do something about it. I always visit this place for fuel and store.
User's recommendation: I just recommend if you feel some one doing wrong contact to company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Customer complaints
I frequently visit your store at the address below:
3061 E Main St, Plainfield, IN 46168.
I am writing this due to a buildup of frustrations I've had at this location from one particular employee. These are not isolated incidents, but a long list of grievances against her from the many months that I've been frequently visiting the store. I believe her name is Tony/Toni; she's a manager or an assistant manager at this location.
I've heard her throwing wild accusations at other customers for stealing, claiming that she has seen it on video but yet has not banned them.
She has banned an acquaintance of mine for a quote 'stealing and putting a candy bar back.'
She is frankly rude when she's 'in a bad mood.'
Her employees have disclosed grievances to me about her actions in the store; however, I believe they fear retaliation should they speak.
Last but not least, she has threatened to ban me for buying tobacco for others, and I find that offensive, considering I work myself as a manager at another gas station and am well aware of the consequences of doing so.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport an extremely rude employee
I was at the get-go on McKnight Road about 10 minutes ago, and there was a heavyset woman with tattoos (I didn't get her name) who treated me very poorly. I didn't see that the one register was closed, and she got an attitude with me about checking out.
I am not sure if it is because I'm elderly or why she didn't want to wait on me, but it needs to be looked into.
I have never been treated so poorly at this store before. She almost had me in tears; she was so rude.
- Coffee is good
- Rude employees
Preferred solution: Apology
User's recommendation: Don't go and if you do don't expected to be treated lindly
Pittsburgh, Pennsylvania
Disrespectful employee
She Was very rude and condescending to me her name was Nancy second encounter with her very poor service she gave me a reciept
Withthank you
User's recommendation: Don’t go to get go
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Verified Reviewer |
Franklin, Pennsylvania
No dressing with salad and gave me spinach only
I ordered an American spinach blend with double dressing. I received just spinach with no dressing.
It's annoying the app does not give details. For lettuce choices, it has American, spinach only, and American spinach.
So one would think the American spinach is a combo of both. And it is one of the most annoying things to order extra dressing, pay extra for it, and receive none!
- Food is cooked thoroughly
User's recommendation: Double check your bags.
Bellevue, Washington
Complaint
Just a terrible company in general. If youd like to sit in line for 10+ minutes for one item, with a moto like get in get out get going, be my guest.
Undoubtably all self check outs will be closed due to theft.
All workers will be unfriendly and inefficient. Just a waste of a stop with inefficient, below mediocre service, and terrible customer policy
User's recommendation: Don’t bother
Pittsburgh, Pennsylvania
Complaint about employee
At Getgo in Waterworks Mall on Freeport Road, Jen or Jan was extremely rude. I frequent always and several other employees are exceptional!
But immediately upon entering i was looking at the lighters on the counter and she yells EXCUSE ME! THERES A LINE! Which i saw the line?! Then despite being 43 she insisted I need an ID for the lighter and she says the lighters are there because she don't want anyone touching them?!
Like how am I going to buy a lighter without picking out which design I want?! Just very unprofessional and rude for no reason?!
Singapore, Singapore
Accident vehicle damage bill
I have report about an accident. There was already damage on the car.
And they charged me for old damage too.
I have tried ti contact in a so many ways. But they ignored me.
Hi, we accidentally spoiled the taillamp when reverse at carpark. The repair cost is so pricy than expected, we emailed them, is totally ignore and straightaway send us the invoice. This is really not acceptable.
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Verified ReviewerThreatened to call police for sitting in parking lot eating after buying items from the store
Good afternoon, this is now the third time in a couple months that I have been kicked out of or yelled at for no apparent reason at all. I finally had enough of it when while eating in the parking lot after buying drinks from the store an employee decided to come out and threaten to call the police if I did not leave in the next five minutes because I was loitering meanwhile there was someone else in a truck sitting at a gas pump for almost the same amount of time that I had been there but nobody said anything to him.
I am extremely disappointed with how I have been treated and I will no longer be using this getgo location.
As a company please do your diligence in finding new staff because I know this has happened to others. Thank you.
- Will threaten to call police if you sit in the parking
User's recommendation: Do not use the getgo location in cranberry
Way more to your story. Regardless, you won’t be missed.
Painesville, Ohio
Hiring
No response no manager on staff no assistant manager to address my needs or concern. I was very very irritated. Oh
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Verified Reviewer |
North Versailles, Pennsylvania
Cappuccino machine always empty
I visit North Versailles, on RT 30/48 location, every morning at 6:30-7 AM for cappuccino/coffee, and I always have to disturb an employee, like Ms. Sonya, who works in the kitchen, to help with the machine because it's never refilled from the previous day.
I love the location due to it being 2 minutes away from my home, but I will abandon this location because the coffee area is messy and not tended to by the overnight crew. In my opinion, Mr.
Bernie and Ms. Sonya are the happiest and most professional working people there.
- Great location
- Cappuccino machine never filled
- Messy coffee area
Preferred solution: Apology
User's recommendation: Go elsewhere
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Verified Reviewer |
Horseheads, New York
Disappointed
Giant Eagle sold out, now you don't get $0.30 off per gallon using the Advantage Card, and the gas is now one of the most expensive. I won't ever go there again!
User's recommendation: Stop Going
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Verified Reviewer |
Bellevue, Washington
Refuse to pump my gas and I haven’t had kept sticker just was released from the ER room
I pulled to your gas station because my gas light came on. He refused to pump my gas telling me he cant come out to pump my gas.
Hes just standing there.
I displayed the handicap sticker told him Im just being released from the hospital and Im waving the handicap sticker he still refused When I asked his name. He refused to give it to me saying Im sorry so I took a picture of him
Spring Valley, California
Great customer service
My mom and I ate at the get go cafe on 5/14/2025 in speedway and we met Natasha, who was making the food, this young lady is everything, and our food was excellent you can tell she truly enjoys her job. I think the store number is #3555. I will be going back because Natasha
Beaver Falls, Pennsylvania
Condition of store restrooms Pittsburgh Rt 51
I normally stop in at this store for gas and a coffee. I used the bathroom and was shocked by the worn out filthy condition of the bathroom.
Please update this store. A coat of paint aint going to do it.
User's recommendation: Remodel the tired worn out bathroom's
About
,
GetGo is a chain of convenience stores. The company was founded in 1985. Its headquarters is based in Pittsburgh, Pennsylvania, United States. There are also locations in California, Indiana, Maryland, Ohio, and West Virginia. GetGo is owned and operated by Giant Eagle. It offers breakfast, subs, appetizers, catering, and salad menus. It is also possible to order bakery, refreshments, and candy products. Alcohol drinks are beer and wine. GetGo provides Gift Cards. The company sells own branded gasoline at some locations. GetGo provides Fuelperks programs with discounts for fuel. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts cash.
GetGo is ranked 129 out of 1327 in Food Stores category
USA
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Maybe you should find somewhere else to for gas/convenience.
Na she's barely there as it is but when she is there she runins the customer experience for everyone