GetGo
GetGo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GetGo has 2.3 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend GetGo to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Great location, Polite cashiers.
Cons: Terrible customer service, People working are disrespectful, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GetGo has 2.3 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend GetGo to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Great location, Polite cashiers.
Cons: Terrible customer service, People working are disrespectful, Customer service.Recent recommendations regarding this business are as follows: "Double check your bags.", "I just recommend if you feel some one doing wrong contact to company", "Do not use the getgo location in cranberry", "Don’t go to get go", "Choose a different location…".
Most users ask GetGo for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Singapore, Singapore
Accident vehicle damage bill
I have report about an accident. There was already damage on the car.
And they charged me for old damage too.
I have tried ti contact in a so many ways. But they ignored me.
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Verified Reviewer |
Cincinnati, Ohio
Truck parkings hold by neighborhood cars more then weeks
Hey, I'm a commercial truck driver and owner-operator. I have one issue with one location (4461 Albert S.
White Dr, Whitestown, IN 46075). When I always visit this place, I see all the time neighborhood cars holding the truck parking for weeks. It's very hard for other truckers, so I highly request that management please give instructions to the manager of this location to tow these neighborhood cars so other truckers can park their trucks. Some cars I saw were parked for weeks.
Please do something about it. I always visit this place for fuel and store.
User's recommendation: I just recommend if you feel some one doing wrong contact to company
Pittsburgh, Pennsylvania
Disrespectful employee
She Was very rude and condescending to me her name was Nancy second encounter with her very poor service she gave me a reciept
Withthank you
User's recommendation: Don’t go to get go
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Verified Reviewer |
Franklin, Pennsylvania
No dressing with salad and gave me spinach only
I ordered an American spinach blend with double dressing. I received just spinach with no dressing.
It's annoying the app does not give details. For lettuce choices, it has American, spinach only, and American spinach.
So one would think the American spinach is a combo of both. And it is one of the most annoying things to order extra dressing, pay extra for it, and receive none!
- Food is cooked thoroughly
User's recommendation: Double check your bags.
Pittsburgh, Pennsylvania
Complaint about employee
At Getgo in Waterworks Mall on Freeport Road, Jen or Jan was extremely rude. I frequent always and several other employees are exceptional!
But immediately upon entering i was looking at the lighters on the counter and she yells EXCUSE ME! THERES A LINE! Which i saw the line?! Then despite being 43 she insisted I need an ID for the lighter and she says the lighters are there because she don't want anyone touching them?!
Like how am I going to buy a lighter without picking out which design I want?! Just very unprofessional and rude for no reason?!
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Verified ReviewerThreatened to call police for sitting in parking lot eating after buying items from the store
Good afternoon, this is now the third time in a couple months that I have been kicked out of or yelled at for no apparent reason at all. I finally had enough of it when while eating in the parking lot after buying drinks from the store an employee decided to come out and threaten to call the police if I did not leave in the next five minutes because I was loitering meanwhile there was someone else in a truck sitting at a gas pump for almost the same amount of time that I had been there but nobody said anything to him.
I am extremely disappointed with how I have been treated and I will no longer be using this getgo location.
As a company please do your diligence in finding new staff because I know this has happened to others. Thank you.
- Will threaten to call police if you sit in the parking
User's recommendation: Do not use the getgo location in cranberry
Painesville, Ohio
Hiring
No response no manager on staff no assistant manager to address my needs or concern. I was very very irritated. Oh
Beaver Falls, Pennsylvania
Condition of store restrooms Pittsburgh Rt 51
I normally stop in at this store for gas and a coffee. I used the bathroom and was shocked by the worn out filthy condition of the bathroom.
Please update this store. A coat of paint aint going to do it.
User's recommendation: Remodel the tired worn out bathroom's
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Verified Reviewer |
Canton, Ohio
Slow gas pump and complaint system not working
Attempting to pump gas at stow Ohio station and sat for 10 min with only 5.00 of gas. Now I lost my perks.
Complained to attendant and she said they run slow in the morning! Are you kidding me? This is completely unacceptable. Then tried to register a complaint and it wont take my complaint.
No answer to call line. Terrible customer service.
Greensburg, Pennsylvania
Customer service
There customer service is a joke
Rude and untrained employees
The 2 employees did not try to help me in any way
- Customer service
Preferred solution: A coupon for my cigarettes since they did not know how to apply mine and I lost my coupon
Grenada, Mississippi
Slow pumps
Attempting to pump gas at GetGo in stow Ohio. I have been sitting here for 5 min and only 2 dollars has gone in.
Complained to employee and she said it runs slow in the morning. What the *** Im using my perks for gas and if I leave I will loose my perks.
Now going on 8 min and only 5 dollars. This is unacceptable customer service.
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Verified ReviewerIt happened AGAIN!!!
Certain employee, It sucked. The manager, addressed the problem and accomodating. It was appreciated.
I appreciated the response. This morning, I went to get gas for my car, and the same cashier was there. She said to me, 'Oh, I didn't scan your card because I didn't see it in the slot.' I replied, 'It's right there in the slot where I put it, can you scan it now?' She said no because she had already done the transaction. I am just done with that place.
I don't want another apology or gift card because her behavior will not change. What I will do is never go back there and tell everyone I know, and then some, about this cashier who should not be there and recommend to go elsewhere because she may rip you off by not scanning your Giant Eagle card.
Preferred solution: Nothing
My instagram id been suspended i want to recover it. Whatever post has copyright, that post should be permanently deleted and my id should be activated again. I will be grateful to you
Canonsburg, Pennsylvania
Car wash
Resolved in the same day. Was actually a simple correction The lady on the phone was nice and handled my situation well
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Verified ReviewerGetgo Alexandria IN
This place is disgusting, it looks like food poisoning is waiting to happen. There are dirty, clogged trays at the drink fountain and there's no ice.
Is that mold? When was the last time anyone cleaned?
The donut display is dirty, too. At least they take the trash out.
Preferred solution: Clean up
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Verified Reviewer |
Beachwood, Ohio
Poor service
I pay 35$ for a car wash. My car did not get fully cleaned.
The attendant didn't spray windows. Disappointingno difference between premium and basic wash
User's recommendation: Get away from getgo
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Verified Reviewer |
Carmel, Indiana
Bad customer service
I was just in there the Sunday after Thanksgiving around 10:30 AM. This older lady was very rude to this gentleman that looked to be about 95 years old.
The line was backed up all the way to the freezers and she he tried to pay for his coffee so he didnt have to wait in line he could barely stand up. She wouldnt take his money and rudely looked at him and said you have to stand in line like everyone else And it really upset him so I let him go ahead of me to take care of his coffee and the other lady helped us while she was helping another person on the other side. I was telling the young lady what it happened and I didnt say one wrong word about that lady And she came over there and told me I heard what youre saying about me and I said maam I did not say a word about you. I was just telling her the situation about the older man trying to pay for his coffee and then she proceeded to tell me that I was no longer allowed to come in that store Ever again I was barred from that store.
Ive been coming in before it was even get-go. Ive been coming in there for decades. My husband and I both have spent a lot of money at GetGo gas station all the rest. The employees are very kind and nice.
I have never run into a person like this at that particular get-go like I said everyone there is real professional and very nice , and she said she was a team leader and now after coming in there for decades, Im not allowed to come in because I was telling the other lady about the older gentleman that tried to pay for his coffee.
Id like someone to call me back, please. Im really upset .
About
,
GetGo is a chain of convenience stores. The company was founded in 1985. Its headquarters is based in Pittsburgh, Pennsylvania, United States. There are also locations in California, Indiana, Maryland, Ohio, and West Virginia. GetGo is owned and operated by Giant Eagle. It offers breakfast, subs, appetizers, catering, and salad menus. It is also possible to order bakery, refreshments, and candy products. Alcohol drinks are beer and wine. GetGo provides Gift Cards. The company sells own branded gasoline at some locations. GetGo provides Fuelperks programs with discounts for fuel. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts cash.
GetGo is ranked 131 out of 1188 in Food Stores category
USA
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Way more to your story. Regardless, you won’t be missed.