GetGo

Hello there,

The reason for my email is because I had an unfortunate experience at your Get-Go location in Edinburgh, Indiana with the employees working the cash register around 30 minutes ago tonight around 7:30 PM. Basically, I went inside of the store to put in six dollars worth of gas because I recently got laid off and thats all the money I had..

everything was fine and I paid with my debit card. Once I walked back to the pump & attempted to pump, the pump was not clicking at all, so I put the pump back down to end the transaction or see if it did anything and something came up on the screen where it showed my six dollars being refunded so I printed out the receipt and I went back inside and I told the lady what happened and I asked her if she could do the transaction because something happened where the gas was never coming out so I figured it would not be an issue until she said she cant do anything about it because I paid with my debit card and she doesnt know how long the money will take to go back, and she could not provide me with a reason as to why this even happened. I explained to her that I was on E trying to pump those last six dollars to last me at least until tomorrow morning and she kept standing there saying she couldnt do anything. I really think she needs extra training and honestly I would really like some type of reimbursement for her mistake she did not own up to.

She was not professional at all and I walked out of there very upset. Honestly, I was crying because I walked out of there without gas in my car or the money still in my card. This was not ok & Im a regular living 5 minutes away from this location.

Please contact me back with an answer. Thank you.

Good morning. I am a reliable customer who visits the store at least once a day.

I started using the kitchen as soon as the location opened. We love the breakfast burritos here at my home. Approximately, 2 months ago is when everything went to crap. First, they were always out of ingredients.

Next, it was a staffing issue. Then they blamed an oven (which is hard to believe since the location is fairly newer). Now, we're back to missing simple ingredients like cheese or egg. It's starting to seem like they are only out of what is required for the meal we are ordering.

What's prompting this email is, this morning, my husband goes AGAIN just to try for the millionth time, and the kitchen is closed AGAIN. As a business owner ourselves, this has got to be a financial loss for this location. It's known as the local gas station that has a kitchen. I feel like the issues in the kitchen are either being swept under the rug, or corporate is to blame for not knowing what's going on in their districts.

Look at the numbers! Since the kitchen has been "down" there has to be a huge decrease in business. Either take the signs down, take the kitchen out altogether, or fix the REAL ISSUE. I say Real Issue, because using a different excuse each day is just lame.

The oven one day with one associate, the next day no shredded cheese?

Get serious. False advertisement at this point.

I am a nurse in the state of Indiana. I go to GetGo multiple times a day.

This morning I went to GetGo on W 16th street in Indianapolis. I was told that my fountain drinks are not free. This has happened numerous times. I am being told, just as this morning, that I am not a first responder.

There is a sign stating that first responders and veterans get free fountain drinks. Upon a google search of the definition of a first responder is such: A certified first responder is an individual who has received certification to provide pre-hospital care in a certain jurisdiction. Is a licensed nurse not a first responder according to GetGos policy? Is it possible that the locations have different policys in effect?

I have experienced plenty of my fellow healthcare peers endure the same outcomes. I am fed up not being treated consistent daily. Its like depending on the cashier, depends on if the drink is free or not. If one of GetGos employees dropped dead and I am in the store, I have an obligation, sworn under oath, to help them in any way that I see feasible.

Its totally not right that we are being treated this way. Please assist with this matter.

For the past year and a half 2 years everytime I go to get a hot and toasted hoagie from get go its completely cold or warm on outside and ice cold on inside my guess is they got new ovens or changed the cook time and its completely wrong everytime I go into a get go I shouldnt have to specify to cook it till its hot and toasty like i pick on the screen has happened at get gos 25+ miles away from eachother to ones within 5 miles must be something with the Pittsburgh area get gos I have contacted multiple times and no answer its a shame these hoagies used to be so good now if you want a hot one its cold in the middle at the least

I finally decided to write to you because I am so tired of this happening ...

The ONE and only tire air pump that is at the Monroeville Blvd 15146 is always out of order. So I got gas there then went to the Get-Go on Old Haymaker Road 15146 and BOTH OF theirs were out of order!

Infuriating! It is freezing cold outside, getting dark and who carries around quarters anymore to go to one asking for change? So I head to the Sheetz on Rt. 22 1**** and of course there's IS working.

As always. I should of bought my gas there instead to reward them. Next time I will. Your tire air pumps, whether it's at these two locations or the one on Frankstown Road 15235 are always out of order.

That my friend, is sucky customer care and customer service! I The Sheetz tire air pumps, the two locatins on on Rt 22, 15146 and 15235 are both always work as the Sheetz location in Oakmont too. If one or two of your gas pumps were out, or the ATM inside wasn't working, I'm sure they'd be fixed in a timely manner. They generate $$$ but not customer loyality.

This has pissed me off too many times that I finally am contacting you...

and believe me in this annoying world we currently live in I am actually NOT one to complain, I just don't, until it's continious. Like this.

Hello,

This GetGo needs a lot of help. My job happens to be very close to this gas station and I used to frequent it often.

Many times there are workers standing around on their phones when there is a line of people waiting to be helped which is very frustrating in itself. I went last week to get gas and cigarettes and spent over $75.00. I had a coupon for $3.00 off from American Spirit on my phone that I wanted to use. The cashier could not get the coupon to scan after trying several times.

I have never had a problem using the coupons before now. The coupon only lasts for like 4 minutes once you push the button to use it. The coupon went away because cashier could not get it to work. When I told her that it wasn't right for her not to give my the $3.00 off, she said, "well I have done everything that I can do".

I asked to speak to a manager, she pointed to an open area and said that I could wait over there, that the Manager was doing an interview. She did not know how long it would be before the manager was available. I have a job that I need to get to. This is not expectable treatment.

Now it is not about the $3.00!

I asked for the Manager's phone number and she would not give it to me.

I get that there is a lot of business that comes in, due to the location and losing my business may not matter to you. Corporate needs to know what is going on over there.

Thank you for your time.

What ever you do. You won't want to work here if you're an honest person with good work ethics.

When you're hired they make all kinds of promises. Then only to cut your hours over time. And when sales are down, they cut people hours so the bigger people get their bonuses. They had an hard worker who went above and beyond with awesome work ethic get suspended over an honest mistake but have employees there stealing from them.

(And take in mind they know about this and do nothing about it. Their priorities are all wrong. And if you are not in the leaders group you will get bullied. Underdogs do all the work while the upper dogs get the credit.

Management is sneaky. Don't waste your time.

On 14 December I stopped at the Getgo Gas Station in Lawrenceville, PA. At the time I stopped because the price for unleaded gas was $ 3.45.

Pumped the 87 unleaded gas as I always do. However at the end I noticed that the amount was wrong and I could not get a receipt. I went inside immediately and requested a receipt. The receipt was for Premiun gas instead of regular.

I made the staff aware but they said they could not do anything that I needed to speak to a Manager. I called the next morning and the staff present said to call Saturday.

Today I came to the station and explain my situation but the manager said there was nothing she could do.

I am 100% sure that I pumped 87 at $3.45.

I remember specifically looking at the pump because the price on the sign was higher.

I understand this may not happen often but it happened to me.

I have a copy of the receipt. I would like a refund please.

Thank you for your attention to this matter.

Indira Kozak

HMCS US Navy