GetGo Phone Numbers and Emails

Toll-Free Number:

  • (800) 553-2324

Customer Service:

  • (866) 620-0216
    Indianapolis Customers
  • (412) 885-7360

GetGo Email:

Customer Service
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Contact Information

GetGo Website:

GetGo Help Center:

Corporate Office Address:

Giant Eagle, Inc.
101 Kappa Drive
Pittsburgh, Pennsylvania 15238
United States

GetGo Customer Service Reviews

1.9 / 5
Poor
Guest-4566715
Air pressure machines arn't workinin properly.

I expect good service, which I do receive and I expect equipment, such as air pump machines to work properly.

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Joseph B Tzp
Just had a really terrible experience here, both at the register as well as with the assigned local manager.
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2.7

I gave a heads up that I was gonna pay in change. I had one of the free coffee on Mondays sign from the coffee machine to show the cashier this was the case.

This is where it escalated. She gave me a hard time since I had one of the signs. She grabbed it from me abruptly. She was giving me attitude insinuating that I did not have a job.

I currently work with Lyft ( rideshare ) full time for over 4 years now. This was just the current predicament I was in. Believe me, I would have used self checkout if I could have, but It was card(s) only. Heck, I even warned customers around me that I was gonna pay in change, and suggested they may wish to use the self checkouts.

Well, after the horrible treatment at the register, I went to see the manager, and guess what? She was just as rude as well. Here s the funny thing. I ordered half a grilled chicken sub, and a breakfast sandwich in a bag was sitting on the counter.

They assumed that was my order, so they made me wait even more so. Manager after minutes went by, finally looks at bagged order, and realizes it s not my order. The kitchen prepper was just sitting there, having me wait even longer assuming that breakfast sandwich ( which looked sloppy in gravy or whatever that was) was mine. They finally got my order fulfilled; however, this experience was really bad at multiple levels, which prompted me to file this complaint.

Yes, unfortunately, the manager had attitude/ignorance as well, which is not setting a proper example of corrected customer service. Their attitude was oh well, tough cookies, which did not comply fondly with this regular shopping veteran of the Giant Eagle establishment. So here I am filing a formal complaint since I was disrespected with the cashier, the manager, and the kitchen crew. All three levels here at Getgo Bridgeville.

I hope some form of discipline shall be brought to attention here since this continued behavior should not be promoted. Thank you for the time/effort looking at this matter.

You have a good day. Yours apppreciated regular customer , Joe B

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Guest-4457962
Getgo charged extra
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1.0

Very poor customer service. Still waiting for a call.

Ive got an extra charge for fueling for gas. Nobody called to me

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Rebecca M Hsw
Get Go corner of Rt 46 & Rt 422 in Niles, Ohio
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3.4

Hello! I have a concern from my visit today at the Get Go on the corner of Rt.

46 & Rt. 422 in Niles, Ohio. I was out doing some shopping with my daughter and stopped in to buy a couple of Beat Box alcoholic beverages since I am on vacation this week. The young lady at the counter asked for both of our I.D.'s and I said I have one but she doesn't yet, she's too young.

She said she couldn't sell me the drinks. Company policy. Groovy. Weird, but O.K.

I have bought them before with my children with me. I took my groceries home and put them away (I live 5 blocks away) and told my husband I would be right back because I had run up to the corner. He looked at me weird and I told him what happened, and he said, "What?", but I said, "It's fine I had ice cream anyways. I'll be right back." Round 2 I guess?

I run back up to the corner (the same Get Go) wait in line only to get up to the counter and the same young lady grabs the drinks off the counter and loudly exclaims, "No! I still can't sell these to you! Company policy!" as she grabs them and storms them towards the shelf they were on. I had taken my daughter home and dropped off my groceries, I said nicely.

She said, "I don't know if you're going to give them to her I WILL LOSE MY JOB!" As if I were being combative towards her? So I asked her if she needs to look in my car? I am unaware of the policy, nor has any other Get Go or Giant Eagle cashier asked this of me or treated me so disrespectfully recently or ever. She is maybe 5'4" or 5'5", heavy, brown long-ish hair in a ponytail, kind of plain.

This concerns me because I am 46 years old, and have been in customer service and upper management for more years than I care to remember. Please, I implore you, train or retrain your clerks on how to properly, and professionally, communicate your company policies to your guests. My husband looked up the policy with me because we were both so confused. Especially after my solo return visit.

She was accusatory and disrespectful. Maybe she or someone else recently got in trouble for this and so it's scary for them right now. I don't know the details. I know I have been a customer for many years and hesitate to revisit this location.

You will not go bankrupt because of me and I understand that. Threatening to no longer return is also not my purpose. I enjoy using Get Go and Giant Eagle.

They are both cost effective places to keep my family running. My purpose is that clear and polite communication be used in place of whatever this young lady thought she was doing.

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How Good is GetGo's Customer Service?

Kassia Fcx
Kassia Fcx
Feels Satisfied | Jul 14, 2023

After talking to a customer service I found out that there was a glitch in your system that charge me more than I should have. But the customer service lady said that I will get reimbursed for the charges in 3 to 5 business days will come at all. She is an expert she deserves a reward for quick service.

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Deeban
Deeban
Feels Disappointed | Jun 19, 2023

Poor service, vehicle not in perfect condition...more brakesystem failure, hope control room/system may control against end user... totally very worst service to clients..

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Williams Jdx
Williams Jdx
Feels Disappointed | Mar 09, 2023

Horrible

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Samiha Cjy
Samiha Cjy
Feels Disappointed | Jan 26, 2023

No one answer the phone

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Charlyne Zed
Charlyne Zed
Feels Satisfied | Oct 10, 2022

All was good
I will receive authorization for another car wash for $18.00

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Summary of GetGo Customer Service Calls

655 TOTAL
CALLS
00:35 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GetGo?

Account Question:

  • “Need to update my account..cant log in”
  • “Change of bank account”
  • “I Sign up for getgo with bank account it put 07 cent in took 6 cent but not getting bill still ask for charge card”

Payments and Charges Question:

  • “Clarify payment”
  • “Gasoline charges”
  • “Getgo charged extra”

Request for Information Question:

  • “Inquiry on payment”
  • “Need to find out how I can get my tax forms”
  • “I need to know about rental”

Product/ Service Question:

  • “The cappuccino machine has been broke for about 6 weeks now. At the gecko, giant Eagle can't afford to replace it.”
  • “Cashier behind desk was sloppy and gave me product that spilled all through my car”
  • “Booking issue”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Cancel car wash”
  • “Cancel wetgo”

Staff Question:

  • “Rudely treated by employee”
  • “Rude Bad Customer Service”
  • “Manager complaint”

Cards Question:

  • “I lost my advantage card”
  • “Card payment decline”
  • “My card was charged and I did not pump gas”

Shipping and Delivery Question:

  • “Lost items”
  • “Get the car wash in Mount Pleasant PA is not open and it is now 7:46 PM”
  • “I didn't get paycheck”

Refund Question:

  • “Gas refund”
  • “Refund”
  • “Refund policy”

Employment Question:

  • “To see abou my w2 form”
  • “Paycheck stubs”
  • “Job”

Return/ Replace Question:

  • “Replacement card”
  • “I purchased two packs of Marbro 100s menthol and I was given two packs of Marbro 100s regular. I didn't realize it till the next day. I tried to return them and they will not exchange them without a receipt. I do not have a receipt.”
  • “I have returned the car but was told I have not”

Website/ Application Question:

  • “Application”
  • “App not working”

Other Question:

  • “Customer complaint”
  • “Dispute”
  • “Car problems”

About

Related Companies

Giant Eagle, Market District

Summary

GetGo is a chain of convenience stores. The company was founded in 1985. Its headquarters is based in Pittsburgh, Pennsylvania, United States. There are also locations in California, Indiana, Maryland, Ohio, and West Virginia. GetGo is owned and operated by Giant Eagle. It offers breakfast, subs, appetizers, catering, and salad menus. It is also possible to order bakery, refreshments, and candy products. Alcohol drinks are beer and wine. GetGo provides Gift Cards. The company sells own branded gasoline at some locations. GetGo provides Fuelperks programs with discounts for fuel. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts cash.

GetGo reviews and complaints

GetGo is ranked 107 out of 557 in Food Stores category

Area Served

USA

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