Contact GetGo Customer Service
GetGo Phone Numbers and Emails
Toll-Free Number:
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(800) 553-2324
Customer Service:
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(866) 620-0216Indianapolis Customers
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(412) 885-7360
GetGo Email:
How to Contact GetGo?
Most Popular Number:
| Total calls: 678 | Issues resolved: 22 | Last call: May 17, 2025 |
GetGo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GetGo Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GetGo is 8005532324. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as GetGo may ask you for the following information to identify you as a customer: customer id or account no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GetGo Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GetGo is 8005532324. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as GetGo may ask you for the following information to identify you as a customer: customer id or account no, first and last name or email.
People call GetGo mainly because of product/ service, account, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact GetGo is c.services@gianteagle.com. 29% of consumers stated that they received a response by email from the company.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
GetGo Website:
GetGo Help Center:
Corporate Office Address:
GetGo Customer Service Reviews
There customer service is a joke
Rude and untrained employees
The 2 employees did not try to help me in any way
Attempting to pump gas at stow Ohio station and sat for 10 min with only 5.00 of gas. Now I lost my perks.
Complained to attendant and she said they run slow in the morning! Are you kidding me? This is completely unacceptable. Then tried to register a complaint and it wont take my complaint.
No answer to call line. Terrible customer service.
Resolved in the same day. Was actually a simple correction The lady on the phone was nice and handled my situation well
The cafe will switch your food without telling you or giving you an option to switch. The employees give you the wrong items and refuse to refund the items. Very poor customer service!
How Good is GetGo's Customer Service?
Summary of GetGo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GetGo?
Product/ Service Question:
- “Complaint about employee”
- “Complaint”
- “Cashier would not sell me alcohol and I had my driver's license that was expired but also I had my renewal card with it”
Account Question:
- “Link rewards”
- “It won’t let me sign up for my perks”
- “Car wash account”
Payments and Charges Question:
- “Overcharged”
- “She charged me for my cigarettes and never gave me them”
- “Tieing up my money on my debit card”
Request for Information Question:
- “Transfer Request”
- “Concern”
- “Discuss Franchise”
Staff Question:
- “Rude associate, denied service”
- “Report bad customer service”
- “Threatened denied service it’s in film”
Cards Question:
- “Stolen gift card”
- “Card issue”
- “Card is not working”
Activation/ Cancellation Question:
- “Cancel service”
- “Cancellation of booking”
- “Need to deactivate account and reopen complete different account”
Shipping and Delivery Question:
- “Lost item”
- “Tracking without #”
- “Haven't received my check”
Refund Question:
- “Refund”
- “Late fee refund”
- “Gas station refunded my $60.00 but has not been issued the money back to my card”
Employment Question:
- “W2”
- “Payroll”
- “Payroll problems”
Return/ Replace Question:
- “Will not replace my GoGas card”
- “Unfair late return rental charge”
- “Changing phone number and a case of duplicate account”
Website/ Application Question:
- “Application”
- “App not working”
- “I can't download app”
Other Question:
- “Problems with the store”
- “Disrespected by cashier”
- “You stole my money”
Compare GetGo Customer Service To
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