GetGo Phone Numbers and Emails

Toll-Free Number:

  • (800) 553-2324

Customer Service:

  • (866) 620-0216
    Indianapolis Customers
  • (412) 885-7360

GetGo Email:

Customer Service
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GetGo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    69% phone 31% email
  • The best phone number to call GetGo is 8005532324. 69% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Thursday. The average call time is 1 minute.

  • Be prepared for the call as GetGo may ask you for the following information to identify you as a customer: email, phone number or social security number.

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PissedConsumer Club

Contact Information

GetGo Website:

GetGo Help Center:

Corporate Office Address:

Giant Eagle, Inc.
101 Kappa Drive
Pittsburgh, Pennsylvania 15238
United States

GetGo Rating Based on 107 Reviews

Rating details

2.4
more details
Customer service
Location
Price Affordability
Product or Service Quality

Rating stats

Rating trend

How Good is GetGo's Customer Service?

Draiden Jux
Draiden Jux
Feels Satisfied | May 07, 2024

Handled situation quickly and got back to me same day

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Denine Mjs
Denine Mjs
Feels Disappointed | Mar 12, 2024

All I wanted to do was add my banking information so I could start getting the discounts at the BP/GetGo store in Avon Indiana

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Kassia Fcx
Kassia Fcx
Feels Satisfied | Jul 14, 2023

After talking to a customer service I found out that there was a glitch in your system that charge me more than I should have. But the customer service lady said that I will get reimbursed for the charges in 3 to 5 business days will come at all. She is an expert she deserves a reward for quick service.

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Deeban
Deeban
Feels Disappointed | Jun 19, 2023

Poor service, vehicle not in perfect condition...more brakesystem failure, hope control room/system may control against end user... totally very worst service to clients..

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Williams Jdx
Williams Jdx
Feels Disappointed | Mar 09, 2023

Horrible

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Samiha Cjy
Samiha Cjy
Feels Disappointed | Jan 26, 2023

No one answer the phone

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Summary of GetGo Customer Service Calls

714 TOTAL
CALLS
00:35 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GetGo?

Account Question:

  • “I can not log in to my getgo account”
  • “Need to update my account..cant log in”
  • “Change of bank account”

Payments and Charges Question:

  • “Regarding my payment”
  • “Clarify payment”
  • “Left debit card at pump at #7510 store Fisher, Indiana”

Product/ Service Question:

  • “Loan”
  • “Complaint on kitchen worker at waterworks mall get go”
  • “Unsatisfactory food”

Request for Information Question:

  • “Inquiry on payment”
  • “Need to find out how I can get my tax forms”
  • “I need to know about rental”

Activation/ Cancellation Question:

  • “Cancellation of booking”
  • “Need cancel my booking”
  • “Cancelation”

Staff Question:

  • Very rude customer
  • “Rudely treated by employee”
  • “Rude Bad Customer Service”

Cards Question:

  • “I lost my advantage card”
  • “Card payment decline”
  • “My card was charged and I did not pump gas”

Shipping and Delivery Question:

  • “Lost items”
  • “Get the car wash in Mount Pleasant PA is not open and it is now 7:46 PM”
  • “I didn't get paycheck”

Refund Question:

  • “They refused to refund broken cigars I bought from them”
  • “Gas refund”
  • “Refund”

Employment Question:

  • “Employment”
  • “To see abou my w2 form”
  • “Paycheck stubs”

Return/ Replace Question:

  • “Replacement card”
  • “I purchased two packs of Marbro 100s menthol and I was given two packs of Marbro 100s regular. I didn't realize it till the next day. I tried to return them and they will not exchange them without a receipt. I do not have a receipt.”
  • “I have returned the car but was told I have not”

Website/ Application Question:

  • “Application”
  • “App not working”

Other Question:

  • “My getgo did not honor my free coffee reward”
  • “No parking lot”
  • “About”

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